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SHIPPING & HANDLING
Shipping Method
We provide shipping services for lots of countries and regions all over the world.
Our shipping methods include UPS, DE express, 4PX express, UBI, and FEDEX, etc. 
The game console will be free shipping, while we will charge a small shipping fee for accessories. Please check the shipping fee table below.
 
Once we get your order, we will arrange the shipment within 24 business hours, with the most effective shipping method according to the products and his/her country! We will always provide a tracking number for customers via email after shipment.
 
Delivery Date
 
Shipping to the United States:
The delivery date can be specified from 5 days to 10 days after the order is placed, except holidays and weekends.
 
Shipping to other countries:
The delivery date is estimated to around 8~20 business days after the order is placed, except holidays and weekends.
Note: The delivery date and time is based on the delivery date and time of the local postal office. During the special period, the delivery date varies based on real circumstances.
Specific details for shipment check the table below.
 
Shipment of Pre-orders
For pre-sale product, unfortunately, we only accept cancellation in the first 7-day from the purchase date.  Please note this situation before making a pre-order. 
Pre-orders will be shipped out in 48 hours according to the order placing time as soon as the first batch arrives.
 
FQAs of MVSX:
1 、Can I change the shipping address or cancel my order? 
For pre-order(MVSX), sorry that we only accept cancellation in the first 7-day from the purchase date. Contact service@neogeoarcade.com immediately if you need to change the shipping address.
 
2、Do I need to pay the shipping fee?
Free shipping to the USA. For other countries, the shipping cost of per MVSX arcade--$49.99; the shipping cost of per combo--$74.98; the shipping fee of per base --$24.99.
 
3、When can I get a tracking number?
All orders will be processed after full payment is received.  You will receive a shipment confirmation email about your order details and tracking information once your item ships.
 
 
 
 
Shipping Cost Table
Models Countries Shipping cost Shipping method Estimated Delivery Time
Game Console United States Free UPS 3~5 business day
Germany Free DE Express 7~12 business day
Italy Free Italy Express 8~15 business day
Spain Free Spain Express 10~15 business day
France Free France Express 8~15 business day
United Kingdom Free UK Express 8~15 business day
Australia Free UBI 12~18 business day
Other countries Free Regular airmail/FEDEX 15~20 business day
Accessories United States $5 Regular airmail 5~10 business day
Germany $5 DE Express 7~12 business day
Italy $5 Italy Express 8~15 business day
Spain $5 Spain Express 10~15 business day
France $5 France Express 8~15 business day
United Kingdom $5 UK Express 8~15 business day
Australia $5 UBI 12~18 business day
Other countries $5 Regular airmail/FEDEX 15~20 business day